HomeMD Frequently Asked Questions

Frequently Asked Questions


What do you consider to be “home”? Where can a HomeMD primary care clinician see me?

HomeMD visits patients living in private homes, assisted living communities and rest homes in select communities north of Boston.

What types of insurance does HomeMD accept?

Medicaid (MassHealth)
Supplemental/Medigap insurance
Most commercial plans

  • BCBSMA (including Medicare Advantage products)
  • Commonwealth Care Alliance
  • Cigna
  • Network Health 
  • Tufts Commercial only (not Tufts Medicare)
  • United (including Medicare products) 

We are continuously adding new insurance providers. Please call if you have questions about your specific plan. 

Can I use a secondary insurance policy to cover what my primary insurance does not cover?

Yes, HomeMD will automatically bill your secondary insurance for any charges that are not covered by a patient’s primary insurance.

Do I need a doctor’s order to become a HomeMD patient?

No. Any patient, family member or health care personnel can make a referral to become a HomeMD patient.

The only requirements are that the patient must be age 65 or over, have difficulty leaving the home, and live within one of the communities we serve.

How do I get started as a new patient?

Call our care coordinator at (888) 281-0011.

During the initial telephone call, our care coordinator will gather basic information and conduct a brief pre-screening with you over the phone.

If our services are appropriate for your needs, our care coordinator will send you a new patient welcome packet with forms to be filled out and collected by the clinician at your first visit.

The patient must NOT be in need of an emergency first visit.

Can I choose which doctor or nurse practitioner I want to see?

Due to the nature of our practice and to ensure coverage of our entire service area, our HomeMD team members are assigned specific geographic territories where they provide care. Patients are assigned to our providers based on where they live. However, if you have a preference, every effort will be made to honor that request if at all feasible.

How long will it take to schedule my first in-home medical care visit?
The length of time before your first visit is scheduled will vary depending on where you live and our clinicians’ availability in your area. We encourage you to begin the registration process early—before a crisis hits—as we are not able to make urgent visits to new patients.
How do I schedule a visit?

Patients can contact our office at 888-281-0011 to request a visit. Your assigned clinician will call you to schedule your visit. Our HomeMD team is assigned specific geographic areas. Patients are scheduled with team members who travel to those locations. Your visit will be scheduled between 9 am to 5 pm, and a window of time will be given for your visit. Exact times are not given because of factors such as traffic and the length of other patient’s visits.

What if I need a visit after hours, on the weekend, or on a holiday?

HomeMD does not routinely make after-hours or weekend visits, but a clinician is available by phone 24 hours a day, 7 days a week. Clinicians take turns managing weekend phone calls so our patients, their caregivers, or family members always have access to a HomeMD clinician.

Will my HomeMD clinician be my primary care provider?

Yes. When you apply to be a HomeMD patient, we ask that you sign a release stating that our clinician will take over as your primary care provider.

How do I contact my HomeMD provider if I have a medical question?

Because our clinicians spend all day out in the field seeing patients, the best way to contact them with a medical question is to call our office at 888-281-0011. Our care coordinators are in contact with the HomeMD team throughout the day and will be able to make sure they receive your message. Patient and family calls are returned as soon as possible throughout the day, always the same day as received.  After 5 pm, our on-call answering service is available and can connect you to the clinician on call.

What happens if there is an emergency?
HomeMD is not an emergency service. If you ever experience a life-threatening emergency you should call 911 immediately. If you go to the hospital, please let us know so we can send appropriate records to assist in your care and call us after you are discharged from the hospital so we can schedule an after-hospitalization visit.

Learn more about HomeMD today!

For more information or to register for HomeMD, please call 888-281-0011 or fill out our online referral form. Our fax number is 978-223-9953.

Since 1978, Care Dimensions has provided comprehensive and compassionate care for individuals and families dealing with life-threatening illnesses. As the non-profit leader in advanced illness care, we offer services in more than 100 communities in  Massachusetts.